Returns & Refunds
At Two-Wheeler Solutions, we want to make sure our customers are completely satisfied with their purchases. If for any reason you need to return a product, we offer a hassle-free returns and refund policy.
Returns
If you wish to return an item, please contact us within 30 days of receipt to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please follow these steps:
- Contact us at twowheelersolutions@gmail.com to request a return and provide your order number and reason for the return.
- We will provide you with a return shipping address and instructions on how to return the item.
- Once we receive the returned item, we will inspect it to ensure that it meets our return policy requirements.
- If the item is eligible for a return, we will issue a refund to the original payment method used to place the order. Please note that shipping costs are non-refundable and that some products may be subject to a restocking fee.
Refunds
If you are eligible for a refund, we will process the refund as soon as possible. The time it takes for the refund to be processed may vary based on your payment method and financial institution.
Process for uploading video and pictures of damaged product If you receive a damaged or defective item, please contact us immediately at twowheelersolutions@gmail.com and include the following information:
- Your order number
- A description of the issue with the item
- Photos and/or a video showing the issue with the item
We may ask you to provide additional information or photos to help us resolve the issue. If the item is deemed to be damaged or defective, we will offer a replacement or refund, depending on your preference.
Please note that we are not responsible for any damages caused during shipping or for any shipping costs associated with returning an item. We recommend using a trackable shipping service and purchasing shipping insurance for your return.
Once a refund is approved, it will be processed within 2–4 working days and credited to your original payment method within 5–7 working days.
Once the replacement is approved, the new product will be shipped within 2–4 working days and delivered within 7–10 days.
If you have any questions or concerns about our returns and refund policy, please contact us at twowheelersolutions@gmail.com. Our customer service team is available to assist you and ensure that you are completely satisfied with your purchase.
